Our Services
Boat Rental Cancellation Policy
We value your business and understand that sometimes plans change. To ensure a smooth experience for all our customers, we have established the following boat rental cancellation policy:
1. Cancellation Notice: - Cancellations must be made at least 72 hours in advance of your scheduled rental time for a full refund. - Cancellations made within 72 hours of the rental start time are subject to a cancellation fee equal to 50% of the total rental cost.
2. Weather-Related Cancellations: - Safety is our top priority. If inclement weather conditions are deemed unsafe by our staff, we reserve the right to cancel or reschedule your rental at no charge. - Weather-related cancellations made by customers due to personal discomfort or concerns about weather conditions must still adhere to the standard cancellation policy.
3. No Show Policy: - If you fail to arrive for your scheduled rental (a "no-show"), you will be charged the full rental fee, and no refunds will be provided. - Please arrive at least 30 minutes before your scheduled rental time to ensure a timely departure. Late arrivals may result in a shortened rental duration, with no refund for the unused time.
4. Rescheduling: - We understand that unforeseen circumstances may arise. Customers may reschedule their rental, subject to availability, at no additional charge, provided the rescheduling request is made at least 24 hours in advance.
5. Refunds: - Refunds will be processed within [3] business days of the cancellation request. Please allow adequate time for the funds to appear in your account.
We appreciate your understanding and cooperation with our boat rental cancellation policy. By booking with us, you acknowledge and agree to abide by these terms. If you have any questions or need to make a cancellation, please message us directly. Thank you for choosing us for your boating experience. We look forward to providing you with a safe and enjoyable adventure on the water.
A USCG Certificate of Inspection is needed to operate with more than 12 passengers (plus the charterer).
Once the trip is completed, your payment is issued within 48 hours to your preferred payout method. Our service fee is 8.5% on USD transactions and 11.5% on all other currency transactions.